Virtual accounts
“Our clients are informed of the outsourcing beforehand and we explain to them how the development and delivery processes are structured. For me, EXECOM is rapidly becoming the fourth floor of our own building but for a very long stairs.” - Sidney Mol, Project Manager, Chess ibusiness
As an established financial services provider, Chess was already in the possession of VAS – Virtual Account System, a solution that provides facilities for payment and loyalty transactions and the clearing, and settlement of these transactions. VAS guarantees low cost payments via multiple transaction channels such as the Internet, the point of sale and mobile devices.
Project details
- Project: Card ordering system
- Industry: Financial Services
- Business area: Payment and transactions
- Year/Duration: 2007 / 10 weeks
- Resources: Team of three programmers and project manager
Technology
- Java 1.5 programming language
- Spring (Application server)
- Struts (Web application framework)
- PostgreSQL database
- ClieOP MT940 (Banking protocols)
Chess is thé specialist in the field of innovative systems and critical solutions. In a market with a high demand for cost reduction and better manageability, Chess provides complete solutions within its software development centre and product design & development centre, including its own components if necessary. Chess is based in Haarlem in the Netherlands, with a supporting office in Best, which supports the clients among the top 100 companies in the Netherlands.
Following the aspects of required project outcome EXECOM had to organize knowledge transfer for team members. With great help and complaisance of Chess’ engineers the first problem was solved – software development team had a clear cognition of application that needed to be created and systems that had to be customized.
After deep analysis decision was clear – solution had to imply three tier configuration, consisting of BL (business layer), DB (database), four interfaces (web site GUI, post office API, call centre API, retailer API) and VAS customization. Knowing that web site and VAS are web applications, post office and call centre are back office applications and retailer is a web service, it was possible to set up 1 server for all ordering channels. Besides the basic configuration the system needed to include component that communicates with PURE ROUTER – Chess product for managing secure online payments through web interface. Using PURE ROUTER interface and users have insight in their virtual accounts and perform transactions. Therefore, after the deployment of four channels for ordering cards, communication with VAS and BL needed to be rationalized in order to complete the process. According to the fact that in VAS system card number and email address of the customer are equivalent to login names user may use any of them to log in. once the logging is done user is able to have insight in his virtual account, perform transactions and even transfer spared amounts of money to his bank account.
The whole project demanded great flexibility of EXECOM team and was delivered on time, with minimum time constraints. It was low cost and performed with maximum professionalism of both sides.
In the world of outsourcing fulfilling client’s expectations and requirements can sometimes be tough. However, this was not the case for EXECOM and Chess.
Two companies have understood each other from the very begging of project development and it has resulted in:
- Very strong partnership which continued to grow new projects
- Latest technologies sharing
- Knowledge transfer between employees
- Chess had learned a valuable lesson that outsourcing can be very tempting and profitable
- EXECOM had implemented a reliable and high-quality system
But, foremost are customers’ benefits: fast and confidant services and lower costs of daily activities available all over Netherlands by easy-to-use system
